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Who we are
MAREVI Gestão de Imóveis Ltda, company no. 69.282.121/0001-70, with address at R. Bananeiras, 361, Room 203 — Manaíra, João Pessoa/PB, postcode 58038-170. Contact: contato@marevihospedagem.com.br · (83) 98841-1818.
These Terms govern the short-stay rental of furnished properties managed by MAREVI, under article 48 of Brazilian Law 8,245/91, for a maximum of 90 days. Beyond that period, residential tenancy rules apply.
1. Customer service
- Sales hours (bookings, relocation and refunds): Monday to Saturday, 9am to 7pm; and Sundays, 9am to noon.
- Guests: support available 24 hours a day, every day.
- Contato: (83) 98841-1818 (telefone/WhatsApp) · contato@marevihospedagem.com.br.
2. Bookings
To validate a booking, the client must send proof of payment and the following details: full name, tax number, date of birth, ID or passport number, phone, email and the details of any other guests.
3. Payment methods
The booking is confirmed with payment in full, including the cleaning fee, at the time of booking. We do not work with deposits or balances due at check-in: you arrive with everything settled.
We accept Pix, bank transfer, cash and Visa, Mastercard, Elo, American Express, Diners Club, Hipercard and Maestro credit cards. Payment is made directly to MAREVI, with no intermediary.
Reservations made through Booking follow that platform's own payment and cancellation rules.
4. Check-in
Check-in is from 3 pm, with late check-in possible subject to availability. The client must give an expected arrival time and a contact number; without this information check-in cannot be completed. The guest must contact our support department (available 24 hours) at least one hour before arriving at the property. Once the documents are confirmed, check-in is completed and the guest may use the accommodation. If the accommodation is ready before the official time, early entry may be allowed; if it is still being prepared, we ask for the guest's understanding, as the gap between check-out and check-in is reserved for cleaning.
5. Check-out
Check-out must take place by noon. Before leaving, we ask the guest to check that taps, air conditioning and lights are switched off and, where there are keys, that they are returned as instructed. After departure, please let our team know so we can carry out the check.
Right of withdrawal
As this is a contract made away from business premises — online, by WhatsApp or by phone — you may withdraw from the booking within 7 calendar days of confirmation, under article 49 of the Brazilian Consumer Protection Code, with a full refund of everything paid, adjusted for inflation.
To exercise this right, simply notify us through any of our contact channels within the period. The refund is made by the same payment method, within 10 days of the request.
After the 7 days, or if the stay begins before then, the cancellation rules in the next section apply.
6. Cancellations and changes to the booking
Cancellations follow the bands below, counted from the check-in date. The percentage applies to the total booking value:
- Cancellation 30 days or more in advance: 100% refund.
- Cancellation between 29 and 15 days in advance: 50% refund.
- Cancellation less than 15 days ahead, or no-show: no refund.
If the guest leaves the property before the end of the booked period, unused nights are not refunded, except where the early departure results from a problem with the property or a failure of our service.
Date changes depend on availability and on written confirmation from our team. Where the rates for the two periods differ, the difference will be charged or refunded as applicable.
7. Unavailability and replacement of the property
If, for any reason beyond our management's control, the booked property becomes unavailable, we will offer the client the choice of a similar property or a full refund of all amounts paid.
8. Termination by MAREVI
MAREVI may terminate the rental immediately in the cases below, which also appear in each property's rules and in the building's regulations:
- more occupants than the maximum set for the unit;
- disturbing the neighbours or breaching the building's rules;
- use of the property for a purpose other than the accommodation booked;
- intentional damage to the property, the furniture or the common areas.
In these cases there is no refund for nights already used. The remaining nights will be refunded, less any proven damages and fines imposed by the building, which will be evidenced to the guest.
9. Internet and TV
Where the property offers internet or pay TV, those services are supplied by telecoms providers and depend on their networks. Outages caused by the provider are beyond our control.
Even so, if you tell our team, we contact the provider's support and follow the resolution. If the outage is prolonged and impairs use of the property, we will assess appropriate compensation together with you.
10. Guest responsibilities and obligations
The guest takes full responsibility for the property rented and for any item belonging to the building, and the same applies to the other occupants and authorised visitors. The client and all occupants must comply with the building's rules and regulations. Fines imposed by the building management for breaking those rules are the client's immediate responsibility and may lead to early termination of the rental agreement, with no refund.
11. Visitors
Unregistered visitors may not enter without prior authorisation from MAREVI.
12. Jurisdiction
The courts of the district of João Pessoa/PB are chosen to settle matters arising from these Terms, save for the consumer guest's right to bring proceedings in the courts of their own domicile, under art. 101, I, of the Brazilian Consumer Protection Code.